Jun 13, 2019
You may think me bold in suggesting that Jenny is one
of the best practice managers in British dentistry - but I’m
prepared to bet that, after listening to this extended edition of
the podcast, you will agree with me that she knows her stuff.
After a career in sales and sales management, Jenny
was headhunted “after kids” by her then dentist to run his practice
- and she is still there 12 years later and intending to work way
past her future retirement age because she just loves the
Her skill is matched by her enthusiasm and
willingness to take on board new ideas in every aspect of practice
management, from cloud-based accountancy software to social media
based internal marketing.
Her business has grown from 4 chairs in one location
to 6 chairs and two locations as The Gallery Dental Group evolved
from Meadow Walk Dental Practice and The Gallery Dental and Implant
Centre - side by side in Buckingham.
In this interview, Jenny shares with us her 5 top
tips for success in practice management - tips that have served her
through economic recession, change of ownership and growth through
integration from 5 to 19 team members.
- Knowing your numbers - and doing something about it
(including managing associate profitability);
- Running your dental payment plans properly to ensure
- Triaging existing and new patients to the right
- Creating an excellent front desk patient
- Getting the support and continuity that you need for
internal word of mouth and digital marketing
Jenny really knows her stuff - and presents here a
masterclass on what it takes to be a top manager in today’s dental