The
Two Reds are Better Than One interview this week was with Jasmin
Wigglesworth - the Practice Manager of Infinity Dental - and Gaby
Saracino-Hamill - the lead TCO within the practice.
Last
year we interviewed Mohsin Patel who is the Principal of the
practice and many listeners stated it was one of the best
interviews that we have done. This time we get to interview the key
people within the practice who make it all happen. On this
interview you will discover:
How
an extremely busy practice deals effectively with new enquiries
both by telephone and emails;
The
role of the TCO to give world class patient care and how the
practice rotates their roles to make the job more fun and
rewarding;
The
importance of following up a patient;
What
gets discussed and reviewed in the morning huddle and how they are
always consistently evolving the patient journey;
The
importance of the after-treatment interview, how they get 5 star
google reviews, and enrol patients onto a membership
plan;
The
advantages of recruiting new team members outside of
dentistry.
AND
MUCH MORE...
About the Podcast
Two of the dental industry's top leading coaches, speakers, trainers and consultants, talking about business and life with Chris Barrow and Ashley Latter.