Dec 21, 2021
Lucie
Simic started out as a Journalist and after helping Mike Hesketh at
the Exeter Dental Centre with his social media, ended up being his
Business Manager. (Mike was a previous guest on our
podcast).
In
just four years they turned a Practice whose turnover was £400,000
to £2.4M, eventually selling it to BUPA for £3.2m. Lucie
implemented 6 strategies that allowed this to happen and on this
podcast, you will discover what they are and how they created a
truly world class dental practice.
This
was a gem of a podcast and the longest one we have ever recorded in
five years. You will discover;
-
The importance of setting a vision and selling the dream to the team
-
What a Brand Book is and why it is needed
-
The essential traits when recruiting for a committed and successful Business/Practice Manager
-
How to retain your team and what is essential to get your team motivated and to go the extra mile for your Practice. A clue, it has little to do with pay!
-
The difference between a Staff Journey and a Patient Journey and why you need both to be truly world class
-
The difference between a Growth Chat and an appraisal and how you can give your people a progression plan
-
The importance of measurement - do you know the hourly profit rate per surgery? and why you need to...
-
Why morning huddles are essential and what happens in them
-
Front of House - why they are the most important people in your Practice, you will see them differently after hearing Lucie
AND
MUCH MORE.